Shipping policy

This Shipping Policy explains how and where we deliver Bewley & Ritch orders. For seasonal updates, such as Christmas delivery dates, please see our Delivery page.

Dispatch times

Orders placed before 12pm on a working day (Monday to Friday) are usually dispatched the same day. Orders placed after 12pm on a Friday, or over the weekend, are dispatched on the next working day, normally Monday. We do not dispatch or deliver on weekends or bank holidays.

During very busy periods, such as Black Friday and Christmas, dispatch may take a little longer.

UK delivery

We deliver to the UK mainland, Northern Ireland, the Isle of Man and the Channel Islands.

  • Standard Delivery: 2-5 working days, £3.99. Free on orders of £50 or more.
  • Express Delivery (Tracked 24): 1-3 working days, £4.99.
  • Local collection: free. Collect from Northgame (opposite BOI House), Haig Road, Parkgate Industrial Estate, Knutsford, WA16 8DX, Monday to Friday, 8:30am-4:00pm. Orders are usually ready within 24 hours.

Delivery times are estimates from the day of dispatch and are not guaranteed. On the morning of delivery, you may receive an email or text from the courier with your delivery slot and the option to rearrange. Please make sure you give a valid email address and mobile number at checkout.

EU delivery

  • EU Economy: 5-10 working days, £7.99.

EU orders are limited to a maximum of £100 of goods per order. Orders under this limit are sent using an IOSS service, so there are no extra taxes or charges to pay on delivery. If you'd like to buy more, please place separate orders, each within the £100 limit.

Switzerland

  • International (Delivered Duty Unpaid): 2-7 working days. £29.95 for orders up to £74.99, or £49.95 for orders of £75 or more.

We are not currently able to deliver to countries other than those listed above.

Import duties and taxes

Orders to Switzerland are shipped DDU (Delivered Duty Unpaid). Any import duties, taxes and fees are charged by the destination country when the parcel arrives and must be paid by the recipient. They are calculated on the total value of your order, excluding any discounts, using local tax rates. We have no control over these charges. If you refuse to pay them and the parcel is returned to us, we will not refund the order.

Tracking your order

Once your order has been dispatched, we'll email you a confirmation with your tracking number and a link to the courier's website.

Late, missing or damaged parcels

If your order hasn't arrived within the expected delivery time, please contact our Customer Services team. Please let us know within 7 days of placing your order, as reporting later may affect our ability to replace or refund it.

We do our best to make sure every order arrives in perfect condition. Occasionally a box may be dented or squashed in transit; this does not affect the goods inside. If an item itself is damaged, please contact us before returning it.

Incorrect addresses

Please check your delivery address carefully at checkout. If an incorrect address is entered and the parcel is returned to us, the original postage cost cannot be refunded.

Out-of-stock items

Our stock levels are updated live. In the unlikely event that an item you've ordered is no longer available, we'll email you and offer a suitable alternative or a full refund for that item.

Other things to know

  • Delivery estimates do not apply during severe weather, exceptionally busy periods or other circumstances beyond our control.
  • We may change couriers, which can affect delivery times, or cancel orders to remote areas where the delivery cost would be higher than the order value.

Need help?

If you have any questions about delivery, please email info@bewleyandritch.com.