Returns
RETURNS INFORMATION
Returning or exchanging an item is quick and easy through our online Returns Portal. You don't need to print a returns form or write a note. Just start your return online and we'll guide you through the rest.
START A RETURN OR EXCHANGE (in development - Live 26/10)
HOW TO RETURN
- Go to our Returns Portal (in development - Live 26/10) and enter your order number and email address.
- Select the item(s) you'd like to return and tell us why.
- Choose how you'd like to be refunded: an exchange, store credit or a refund to your original payment method.
- Follow the instructions to get your returns label, pack your item(s) securely and send your parcel back to us.
You'll receive email updates as your return is processed.
YOUR RETURN OPTIONS
- Instant exchange: swap for a different size or colour and we'll send your new item straight away, before your return reaches us.
- Exchange: we'll send your replacement once your return has been received and checked, subject to the item still being available.
- Store credit: receive credit to spend on your next Bewley & Ritch order.
- Refund: money back to your original method of payment.
FREE RETURNS WITH CHECKOUT+
If you added Checkout+ when placing your order, your return or exchange is free and your returns label is covered.
If you didn't add Checkout+, you can still return through the Returns Portal, but a return shipping fee will apply. You'll see this fee in the portal before you confirm your return.
RETURN OF GOODS POLICY
Please make sure all returns for a refund or exchange are started within 30 days of placing your order.
Christmas Returns: orders placed between 31st October and 31st December can be returned up to 31st January of the following year.
We aim to process all returns within 5 working days of receiving them, although this may be longer during busier periods.
CONDITION OF RETURNED ITEMS
All items must be returned in 'as new' condition. This means unused, unworn, unwashed, and complete with their original packaging and tags attached.
If you are buying an item as a gift, please keep all tags attached until you are certain the item will not need to be returned.
Please note: For hygiene reasons, underwear cannot be returned.
Important information!
Any items returned that do not meet the conditions outlined in our returns policy will be sent back to the customer and will not be eligible for a refund until the required standards are met.
This policy does not affect your statutory rights and complies with applicable UK legislation.
BUNDLE RETURNS
Bundles are only provided on the condition that you keep all the products. To receive a full refund, you must return the bundled products in their entirety.
REFUNDS
Once your returned item(s) have been received, inspected and approved, we will issue your refund, store credit or exchange.
Refunds will be processed back to your original method of payment. Please allow up to 5 working days for the refund to reach your account after it has been processed.
Postage paid for unwanted items is non-refundable. If you return items and your order no longer qualifies for free postage, the cost of standard P&P will be deducted from the refund.
FAULTY / INCORRECT GOODS
Please contact Customer Services within 14 days of receipt and BEFORE returning if you have received a faulty or incorrect item.
Once the fault has been confirmed, you will be offered either a full refund or a replacement.
You will not be responsible for return postage costs if you have received:
- The wrong item
- The wrong size
- The wrong colour
- A faulty product
If a fault develops after 30 days, please refer to your rights under the Consumer Rights Act.
NEED HELP?
If you have any questions about your return, our Customer Service team is happy to help. Please email: info@bewleyandritch.com