Frequently Asked Questions
How should I care for my garment?
Please refer to the wash care label on individual garments for full instructions.
Shirts, polo shirts, t-shirts and sweats should be washed at 30° and ironed on the reverse on a cool setting.
Denims should be washed at 30° inside out and ironed on the reverse on a cool setting.
Knitwear should be washed at 30° and re-shaped whilst damp. Knitwear should be stored folded, not on a hanger, as this may cause the fabric to pull down and stretch.
All our blazers are dry clean only. They should be ironed on the reverse on a cool setting with the fabric slightly damp – run a steaming iron in front of the jacket, being careful not to touch it with the iron to achieve this. Ironing the outside can sear the fabric and cause it to appear shiny.
Our products are not suitable for tumble drying.
What fit are your shirts?
Our shirts are not a true slim fit but they are slightly tapered so do narrow towards the hem. For a relaxed fit we recommend sizing up. See our sizing chart for more information. Please note if you have purchased any of our products from Jacamo, Premier Man, JD Williams or High and Mighty these products are made to a different size specification and the sizes DO NOT correspond. Please check the sizing chart to ensure you are purchasing the correct size.
I can’t find the style / size I want, is it available?
All our available stock is shown on the website, so if it does not appear, we do not have it in our warehouse. It may be coming back into stock or be available at one of our stockists – please contact us and we will do our best to find it for you.
Do you have any shops?
No, but we are stocked in independent retailers throughout the UK and Ireland. Please contact us for a list of stockists in your area, but please note most will only carry a limited range of styles.
We are also stocked in Jacamo, Premier Man and JD Williams but please note these products are made to a different size specification and the sizes DO NOT correspond to those on our website. Please check the sizing charts to ensure you are purchasing the correct size.
When are new styles due in / can I pre-order items?
New stock is delivered regularly but we are unable to give specific delivery dates. We are not currently able to take pre-orders.
ORDERS AND DELIVERY
When will my order be despatched?
We aim to get any orders made before 12 pm despatched the same day, however during busy periods the turnaround could be slightly longer. If an order is made after 12 pm it will usually be sent out the following day, and on a Friday, this will be sent out the following Monday (unless a bank holiday when it will be sent on a Tuesday).
Standard delivery can take between 2-5 working days (weekends do not count as working days).
Do you despatch on Bank Holidays and Weekends?No, we do not despatch on either bank holidays or weekends.
Where is my tracking number?Your tracking number will be sent to you by email after our team has processed your order. Once you have this you will be able to enter this on the Royal Mail website to check the progress of your order.
My tracking number doesn't give me any information yet?
The tracking info might only be updated once the parcel has been successfully delivered – either to the specified address or a safe place - or when delivery has been attempted. If there is no one in, the parcel may be returned to the sorting office, meaning you will need to collect it from there, or you may be able to arrange a redelivery online. The postman should leave a calling card, but we find this is not always the case.
My parcel hasn't arrive yet?Deliveries can take between 2-5 working days to arrive, however, it is important to wait a full 10 working days before contacting us to declare the parcel missing. After this time, you should contact Customer Services who will raise an investigation with Royal Mail. Their contact details can be found at the bottom of these FAQs..
How do I return my order?Unwanted items can be returned within 28 days of purchase for a refund or exchange. All items should be returned in their original condition, unworn and unused, with tags attached. Underwear cannot be returned due to hygiene reasons.
You can download a returns form from the website or simply use the delivery note that came with your order. The returns form/delivery note should be included with any items you are returning. Please indicate clearly your customer reference number, what you are returning and why, and if you are looking for a refund or an exchange. All exchanges are subject to stock availability. If we cannot process an exchange due to a lack of stock, we will arrange a refund or contact you to offer an alternative.
It is recommended that you use a tracked delivery service to return items. Please note, we do not pay the return postage.